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We are committed to provide you with the best support in the fastest times. To learn more about our response times please consult our service level agreement.

You can find below some helpful steps for your support process.



Have a look at our product documentation and release notes. Maybe you will find some information there!


Browse the open issues, maybe your problem has already been raised to our attention!



Nothing found? No problem, just report your bug or feature request here. A member of our support team will follow up with you soon.

Creating issues requires that you have an account on our JIRA instance. If you don't please create one.

Don't hesitate to provide us with as much information as possible (ie. your confluence version, browser version, test scenario, screenshots...)


Not familiar with JIRA, don't hesitate to rise your concern via our support email address


You can find under this page articles and tutorials for most requested manipulation concerning Spectrum Groupe blueprints or content for common use cases

Articles listing:

ArticleProductRelated JIRA Issuetags
Edit plugin blueprint templateAll  
Comments management in Discussion PluginDiscussion Blueprint  BPDISCUSS-26 - Getting issue details... STATUS  
Create glossary full listing page Glossary plugin BPGLOS-11 - Getting issue details... STATUS  
Glossary search featureGlossary plugin  
Bundled Add-on Spectrum APIDiscussion, Glossary and Ideation plugins  
Disable global dashboard - Addons: Ideation, Glossary and DiscussionDiscussion, Glossary and Ideation plugins BPIDEA-67 - Getting issue details... STATUS  
Customize the blueprint creation wizardDiscussion, Ideation and Social Space  
Highlighting Glossary terms in Confluence pageGlossary plugin  








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